A1. Confirming your booking and payment
We will send you, either by e-mail or by post, a Confirmation showing the price for your holiday and any additional charges. It will also detail payments received and due. Please check the details on the Confirmation carefully. If any of the details are wrong, or change, especially your address, you must inform us as soon as possible.

A2. Credit/charge and debit card payments
Payment by credit/charge card incurs an additional non-refundable charge of 2% of the total amount due. Payment by credit/charge card confirms that you accept this additional charge. No such charge applies to debit card payments. Credit/charge and debit cards will normally be authorised and charged to your account within one working day.

A3. Booking more than 12 weeks ahead
A deposit payment of or 30% of the total cost is required to secure your booking. This is due immediately if paying by credit/charge or debit card or within 10 days of making your reservation if paying in any other agreed way.

A4 cancellation.
A cancellation policy
a. cancellation within 42 days before arrival  70% refund total stay.
b. cancellation from day 42 till day 28 before arrival refund 40%
c. cancellation form 28 day before arrival till day of arrival  refund 10%
d. cancellation on day of arrival or no show no refund.

B. The Price of Your Villa and What it Includes

B1. The prices and charges shown in our brochures and other communications are reviewed throughout the year and are subject to change, this can be up or down. The most up-to-date prices are available on our website and will be quoted when you make a reservation. The agreed price for your stay will be shown on the Confirmation.

B2. This price includes:

• Use of your accommodation for the maximum number of guests we indicate.
• Any other amenities or services described as included in the price of your holiday in the information provided to you.
• Please note that you book a villa category and not a specific villa. Should you wish to stay at a specific villa please contact our reservations department and we would do our outmost to help you, however since all the villas are privately owned they are all a bit different here and there. Still all villas have the minimum standards mentioned in the previous pages.

B3. The price does not include:

• Use of facilities and activities not included within your villa, for example cycle hire, horse riding, spa treatments and court hire. Additional charges and different booking arrangements apply - separate agreements will be formed for these items.
• breakfast.
• Insurances which must be purchased separately.
  

C. Information about your party
We have the right to obtain the name, age, address and gender of each member of your party before confirming your booking or at any time. You (the booker) must be a member of your party unless we agree otherwise. Failure to provide us with full details of the make up of your party prior to your arrival may result in access to your Village being delayed or denied.
D. Before You Arrive
We recommend that, where possible, you conact the resort concerning you time of arrival and special wishes  ( groceries, activities).
E. Arrival
Guest should inform us with expected arrival and expected  departure times’.
F. Whilst On Resort

F1. Our aim
Our aim is to provide a relaxed holiday suitable for families in a natural environment. To ensure the maximum enjoyment of your holiday and that of all our other guests you must comply with all of the requirements in this agreement. We draw your particular attention to the paragraphs below and to the safety and other information you will receive on or before arrival. You must also note and comply with all verbal or written guidance, especially safety guidance supplied to you by us or one of our staff. You must comply with all notices.

F2. Important information and updates
Important information, guidance and updates will be published on the reception board you should check for such information regularly.

F3. Behaviour and compliance with this agreement
You are responsible for the behaviour of all members of your party.

F4. Children’s supervision & parental responsibility There must be at least one capable and responsible adult over the age of 21 in every accommodation unit.
You are responsible for the supervision of all members or your party under the age of 21.

F5. Security of your property

Your personal belongings are your responsibility during your stay with us. In every villa is a safe we recommend to use it.
We accept no liability for any accident, loss or damage to your property unless such loss, damage or accident is demonstrably due to our negligence or that of those for whom we are legally responsible.
We will offer reasonable help to assist you in tracing lost items.

F6. Environment
Please keep to prepared roads, paths and tracks at all times and treat all property and facilities carefully and appropriately.
The maximum number of guests in each accommodation unit (as stated on our website) must not be exceeded. If it is, we may move those additional persons to another accommodation unit and will charge you or them the appropriate full charge for the additional accommodation, from the date your party arrived for the stay.

F7. Wireless facilities
 We provide all over the resort wireless internet access,  but do not guarantee it  beacause we depend on local providers

F8. Driving on the Village & parking
Please use great care when driving.

F9. Legislation & licensed premises
We shall not serve or sell alcohol to anyone who is, or appears to be, under the age of 18 (and cannot prove they are over 18), or whom we, in our sole discretion, consider to have been drinking excessively. We will accept a photo driving licence, a passport or a proof of age scheme which carries the PASS logo hologram.
We enforce the law.

F10. Dangerous items
No shotgun, knife, firearm, air weapon, archery equipment, fireworks (including sparklers), illegal substances or similar item may be brought onto any Village under any circumstances by you or anyone in your party.

F11. Compensation payable by you
By booking you agree that we have the right either during or after your stay to recover from you, whether via the credit/charge or debit card used to pay for the break or otherwise, the costs of:

• any property or accommodation damage, and/or
• any compensation we may pay to others, and/or
• any other costs, fees or levies which we may incur,

resulting from your action or inaction and from any breach of this agreement.
G. Changing or Cancelling Your Booking

G1. Changing your booking
 
You may change your booking without costs  with us for any reason provided the change is made 8 weeks or more before your holiday start date. Each change is subject to availability.
You may only change your holiday start date once and you must select your new start date within 8 weeks of requesting the change, otherwise the change will be treated as a cancellation and a fee will apply.
Please note that any change of date, type of Villa will be likely to involve a change in price of your holiday and an amendment charge being payable.  No difference will be refunded.
We have the right to cancel your booking, or to instruct you or your party to leave the Village immediately, without compensation or refund, should you or any of your party not comply with this agreement, particularly terms relating to behaviour and conduct.
H . Important Information

H1. Your principal contract is with Idyllic Samui. Company

H2. All the information we collect and hold about you and members of your party may be stored in computer and other filing systems.

H3. This agreement and any dispute between us will be governed by Thai law and is subject to the non-exclusive jurisdiction of the Thai’s courts. We must both act reasonably in selecting or agreeing any jurisdiction including any forum for dispute resolution.

H4. In all cases, except personal injury or death, our liability to you for the total of all claims arising out of your break with us is limited to the cost of your booking less any insurance, cancellation, amendment or separate charges. We will not be responsible for any matters that result from any unforeseeable and unforestallable events that are beyond our control.
I. Can we help?

I1. Any assistance you require or concerns should be brought to our attention immediately to a member of staff or to Guest Services. We aim to give prompt assistance to you if you are in difficulty and aim to respond promptly to any concerns you raise so that you can continue to enjoy your break.
Please note that we are not responsible for any matter of which you were aware and which you did not bring to our attention during your break.